Privacy Policy
Last updated: November 28, 2025
At Stake, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data in accordance with applicable Canadian privacy legislation.
Information We Collect
We collect personal information necessary to provide our services and comply with regulatory requirements. This includes your name, date of birth, email address, phone number, physical address, country of residence, government-issued identification, IP address, device information, and payment transaction history. We also collect information about your account activity, preferences, and usage patterns to enhance your experience on our platform.
How We Use Your Information
We use your personal information to establish and verify your account, process payments, provide customer support, and ensure compliance with anti-money laundering and know-your-customer (KYC) requirements. Your data helps us improve our services, detect and prevent fraudulent activity, maintain account security, and send you communications about your account or our services. We may also use aggregated and anonymized data for statistical analysis and business operations.
Information Sharing
We may share your personal information with service providers, payment processors, and regulatory authorities when legally required or to comply with our contractual obligations. Your information may be shared within our corporate group and with third-party partners necessary to deliver our services. We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information, including password-protected systems, Secure Socket Layer (SSL) encryption technology, and restricted access controls for authorized personnel only. Your data is stored on secure servers with limited access, and we regularly review our security practices to prevent unauthorized access, misuse, or disclosure. You are responsible for maintaining the confidentiality of your login credentials and account information.
Your Rights
You have the right to access, review, and request correction of your personal information held by Stake. You may request deletion or anonymization of your data when no longer needed for service provision or legal compliance purposes. Under applicable Canadian privacy laws, you also have the right to withdraw consent and lodge complaints with relevant privacy authorities regarding our data handling practices.
Cookies and Tracking
Stake uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and maintain account security. These technologies help us understand how you interact with our services and allow us to personalize your experience. You can control cookie settings through your browser, though some features may be limited if cookies are disabled.
Contact Us
If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our privacy team. We are committed to addressing your inquiries promptly and in accordance with applicable Canadian privacy legislation.
[email protected]